“The hardest thing to do is to start”

Simple and concise advice from Rebecca

“Which is to say, nearly every task seems more difficult in anticipation than execution. Discipline is easy once you have momentum. Going to the gym is hard when you have to plan on going to the gym, and easy when it is simply what you always do on Tuesdays and Fridays.

Make a habit of doing rather than not doing.”

See the ten things that keep us from getting started at a post titled Whats Stopping you from Getting Started by Dustin Wax.

“We Teach People How to Treat Us”

From Dr. Phil’s book Life Strategies

Own, rather than complain about, how people treat you. Learn to renegotiate your relationships to have what you want.

You either teach people to treat you with dignity and respect, or you don’t. This means you are partly responsible for the mistreatment that you get at the hands of someone else. You shape others’ behavior when you teach them what they can get away with and what they cannot.

‘If today were the last day of my life, would I want to do what I am about to do today?’ And whenever the answer has been “no” for too many days in a row, I know I need to change something.”

From a commencement address delivered by Steve Jobs, CEO of Apple Computer and of Pixar Animation Studios, on June 12, 2005 …

When I was 17, I read a quote that went something like: “If you live each day as if it was your last, someday you’ll most certainly be right.” It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself: “If today were the last day of my life, would I want to do what I am about to do today?” And whenever the answer has been “No” for too many days in a row, I know I need to change something.

Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything — all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.

“Underpromise and overdeliver”

From one of the best business minds ever … Tom Peters. I’m a huge fan of Tom Peters but I never have followed this advice. Not because I don’t trust or admire his judgement – but because I’m bored by the notion of “underpromising”.

The  “Underpromise and overdeliver” principle suggests it’s better not to promise something to your customer that you cannot keep than to under promise and to surprise your customer with good service.

I’ll admit, I’m torn on this advice but I tend to agree with this post by Chris Reaburn Service Rant: Underpromise, Overdeliver …

“Underpromise / overdeliver originated as a way for managers to advise their reports to manage expectations as an internal CYA, ensuring neither they nor their bosses would ever have to face the embarrassment of a missed commitment – a self-protective, “how to fulfill what is asked without failing / casting a negative light on our silo.”

The problem is that the first part of the equation gets fulfilled. Under committing is easy – it just means that you don’t promise to do as much as you know you’re capable of. But faced with someone not complaining about the level of care they receive, they forget to over deliver. Conserve resources. Get satisfied (lazy) delivering what is “good enough”. Ride the self-created perception of satisfaction rather than putting forth the extra effort to delight & surpass what the customer is expecting.”

Link to  post …